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FAQs

General FAQs

Q: Do I need to take another driving test before driving with adaptations?

A: No, if your doctor has said that they consider it is safe for you to drive you do not need to pass your test again. However, if you have never driven with an adaptation before, we do recommend taking driving lessons or going for a driving assessment.

Q: Do I need to tell my insurers or the DVLA about my adaptations?

A: Yes you should tell your insurers, although your premium should not be affected. You should also advise the DVLA.

Q: Can I get financial help with the cost of adaptations?

A: If you are ordering your adaptation on a new Motability vehicle, funding is often applied as standard to reduce the customer contribution or you can apply for a Motability grant. If you already own your vehicle, or you are getting a new retail vehicle, please visit the funding section of our website or contact us for information. Current guide prices can be found on our website or please contact us to discuss costs further.

Q: What happens to the adaptations when I change my vehicle?

A: If you are a Motability customer there is no need for you to have the adaptations removed. If you are not a Motability customer and would like your adaptations removing, please contact your local installer for a quotation. For your safety we do not reuse any parts from driving adaptations that have already been fitted. It usually takes less than an hour to reinstate a vehicle. Note, new plastics or a pedal may be required.

Q: What if something goes wrong with my adaptations?

A: It is quite rare for anything to go wrong, however all Jeff Gosling Hand Controls Ltd adaptations carry a full 3 year parts and labour warranty. We recommend that you contact your installer if you have any concerns about your adaptations.

Q: Can I transfer my hand controls or left foot accelerator to my new car?

A: Our hand controls and left foot accelerators are designed specifically for each make/model of vehicle. For your safety, we do not consent to the transfer of primary driving adaptations. (ie. any adaptations linked to the brake and/or accelerator). Transfer of primary adaptations is not permitted on Motability vehicles.

Q: Who can install my adaptations?

A: For your safety and that of other road users, we only supply most adaptations through our fully trained network of installers who carry relevant public liability insurance. We have a network of more than 70 fully trained installers throughout the UK. We do supply some of the smaller, secondary control adaptations for customers to fit themselves and these can be purchased on our online shop. However, if you are a Motability customer your adaptations will have been fitted prior to handover of your vehicle. For details of your nearest installer contact us on 0161 430 2151.

Q: Where will my adaptations be fitted?

A: If you are having a new Motability vehicle, the adaptations must be installed before handover. Many installers work on a mobile basis so will visit the dealership, or your home address if you already have your vehicle, to carry out the installation. Please check with the installer of your adaptations as some adaptations may require workshop facilities.

Hand Controls FAQs

Q: Can hand controls be fitted to any vehicle or is my choice limited?

A: Jeff Gosling hand controls can be fitted to any vehicle, although we strongly recommend a conventional automatic. On the Motability scheme, we can only install hand controls to automatic vehicles. Installing hand controls on a manual vehicle is restricted as driving with a hand control whilst needing to change gear results in difficult and potentially unsafe operation of all vehicle controls at the same time.

Q: Will the fitting of hand controls cause any damage to my vehicle?

A: Safety is our primary concern when we design adaptations, however we pay great attention to the integrity of the vehicle. Any cutting or drilling is kept to a minimum, ensuring an aesthetically pleasing result and minimum cost to reinstate the vehicle when adaptations are removed. If you have a Motability scheme vehicle, you will return the car with the adaptations still installed.

Q: Can someone else drive the vehicle with their feet when the hand controls have been fitted?

A: Yes, we do not remove any of the original controls. However, we recommend that you make the driver aware that the adaptations have been fitted. If you have a hinged accelerator pedal installed, this will simply need flipping back down into position before driving with your feet. A pedal guard would need removing to gain access to the pedals.

Q: Can I adjust my steering column after the hand controls have been fitted?

A: By adjusting the steering column you will affect the function of the brake/accelerator hand control therefore it should not be adjusted after the controls are fitted. If you have a preference to where your steering column is set, this should be discussed with your installer before the adaptations are installed. There may be some limitations to which steering column positions can be achieved with the hand control because full brakes and acceleration are a priority on setup.

Q: What if I decide I want any of the additional extras adding to my hand control setup after they have been fitted?

A: It is possible fit the additional extras retrospectively, although it makes some items more expensive than if they were fitted with the original installation because your hand control will have to be partly dismantled and new parts fitted. With many adaptations being fully or partially funded on the Motability scheme when ordering prior to ‘handover’ of the vehicle, we strongly recommend you consider all options at this stage.

Q: When talking about indicators, the term multiplex or non-multiplex is mentioned, what does this mean?

A: This refers to the vehicle’s wiring system and the complexities involved in wiring in the integral indicator switch. The indicator switch will look identical and function in exactly the same way.

Q: What if I am unsure of which hand control setup I require?

A: If you are new to driving with hand controls and are unsure exactly what options will suit you best, there a few different options to assist you in ensuring you get the correct adaptations from static demonstration to driving assessment. Please contact us for further information on demonstrations and assessments.

Left Foot Accelerators FAQs

Q: Can a left foot accelerator be fitted on any vehicle or is my choice limited?

A: Jeff Gosling left foot accelerators can be fitted to most vehicles, where we consider there is enough room to the left of the brake pedal to do so safely. The style of left foot accelerator available will depend on the type of pedal with the vehicle.

Q: Will the fitting of the left foot accelerator cause any damage to my vehicle?

A: Safety is our primary concern when we design adaptations, however we pay great attention to the integrity of the vehicle. We may need to remove the footrest to make room for the accelerator pedal on the left hand side. It is not always possible for this to be replaced. For twin folding left foot accelerators, a new accelerator will be required to reinstate the vehicle when the adaptation is removed. If you have your vehicle on the Motability scheme, you will hand it back with the adaptation still installed and therefore do not need to get the vehicle re-instated.

Q: Can someone else drive the vehicle when the left foot accelerator is fitted?

A: Due to the design of the left foot accelerator, the vehicle can be driven with a conventional automatic setup. It is important that any drivers are notified of the adaptation so they are aware of it and how it operates.

Q: How can I be sure that my right foot will not interfere with the vehicle’s standard accelerator pedal on the right side.

A: With a twin folding left foot accelerator, the accelerator folds up out of the way creating space for you to place your right foot comfortably. With an electric left foot accelerator, the pedal which is not in use is deactivated and therefore even when depressed it will not cause the vehicle to accelerate.

Q: My car has a foot operated parking brake on the left hand side of the driver’s footwell. Can I still have a left foot accelerator fitted?

A: Yes, but when a vehicle has a foot operated parking brake we often have to convert it to hand operated to allow space for the left accelerator pedal. This is an additional adaptation which will be added to the order when it is required for a specific model of vehicle. If you would like to check if your vehicle requires this adaptation, please contact us or your installer directly.

Steering Aids FAQs

Q: Can I have the steering aid fitted to any vehicle or is my choice limited?

A: Steering aids will fit on most* steering wheels however, there are some manufacturers that have different shaped steering wheels which may limit where on the steering wheel the steering aid will fit. *There are some much older vehicles with wooden steering wheels which cannot have steering aids fitted.

Q: What are the main benefits of the steering aid being quick release?

A: The steering aid being quick release allows someone who does not need to use a steering aid to drive the vehicle as standard, by simply removing the protruding section of the steering aid and stowing away securely.

Q: Will the steering aid damage the steering wheel when it has been fitted?

A: Safety is our primary concern when we design adaptations, however we pay great attention to the integrity of the vehicle. The steering aid does have to be clamped to the steering wheel securely however any damage is kept to a minimum, ensuring an aesthetically pleasing result and minimum cost to reinstate the vehicle when adaptations are removed. On removal of the steering aid, an indent can be left on the wheel however this will generally come out over time. If you are a Motability customer you will return the vehicle with the adaptations installed and therefore re-instatement of the vehicle will not be necessary.

Q: What if I am unsure if the steering aid would suit my needs?

A: If you are new to adaptations and are thinking a steering aid may help you, there are a few different options to assist you in ensuring you get the correct adaptations from a demonstration to a driving assessment. Please contact us for further information on demonstrations and assessments.

Transfer Plate FAQs

Q: Can I fully adjust the vehicle seat once the transfer plate is fitted?

A: Yes, when the transfer plate is installed it is fitted to the B-pillar of the vehicle not directly to the seat. Full front to back, height, backrest and (if applicable) rake adjustment is maintained on the cars seat.

Q: Is the transfer plate height adjustable?

A: Yes, there is a lot of adjustment in the transfer plate. It can be adjusted height (up/down), reach (fore/aft) and angle by the installer.

Q: Will the fitting of the transfer plate cause and damage to my vehicle?

A: Safety is our primary concern when we design adaptations, however we pay great attention to the integrity of the vehicle. Any cutting or drilling is kept to a minimum, ensuring an aesthetically pleasing result and minimum cost to reinstate the vehicle when adaptations are removed. As standard, there may be two small holes made in the b-pillar plastics during installation. If you are a Motability customer you will return the vehicle with the adaptations installed and therefore re-instatement of the vehicle will not be necessary.

Q: What if I am unsure if the transfer plate would suit my needs?

A: If you are new to adaptations and are thinking a transfer plate may help you, there are a few different options to assist you in ensuring you get the correct adaptations from a demonstration to a driving assessment. Please contact us for further information on demonstrations and assessments.

Q: Can transfer plates be fitted to any vehicle or is my choice limited?

A: The transfer plate can only be fitted on 5 door variants of most vehicle models. Please contact us or your installer directly to confirm availability for your preferred vehicle.

Q: Is the seat cushioned for comfort?

A: The seat is cushioned so that it is comfortable and durable. It provides the user protection whilst maintaining a smooth surface to enable easy transfer.

Boot Hoist FAQs

Q: Can I remove the battery from my wheelchair/scooter?

A: This depends on where we need to fit the bracket to lift the wheelchair/scooter. On some wheelchairs/scooters, once the bracket is fitted there is not enough room to remove the battery and therefore the battery must be charged whilst still on the wheelchair/scooter. We cannot guarantee that you will be able to remove the battery unit after the lifting bracket is fitted.

Q: Can I use the parcel shelf once the hoist is fitted?

A: On almost all vehicles it is highly unlikely that you will be able to use the parcel shelf after the hoist has been fitted.

Q: Can I use the seventh seat once the hoist is fitted?

A: If you have a seven seat vehicle your seventh seat will be permanently unusable once the hoist is fitted. In some vehicles you may be able to make the seventh seat accessible by disassembling certain parts of the hoist. However, this is not recommended.

Q: Can I transfer my hoist when I change my vehicle?

A: A transfer is sometimes possible but it depends on many factors such as, how long you have had the hoist installed and the vehicle into which you are wanting to transfer. We can never guarantee a transfer so please check with us on an individual basis.

Q: Can I load more than one item with my hoist?

A: The price of the hoist includes the lifting of one wheelchair /scooter. It may be possible to also lift a second wheelchair/scooter but there will be an additional cost. It is not always possible to load a second item once the hoist is setup for the first wheelchair/scooter so please check with us on an individual basis.

Ancillary FAQs

Q: Can the handle of the gearshift easy release be adjusted to suit my needs?

A: The handle can be adjusted to suit your requirements however when the gearshift easy release is installed it is important that the handle doesn’t come into contact with the dash.

Q: Will the fitting of the gearshift easy release or handbrake easy release cause any damage to my vehicle?

A: Safety is our primary concern when we design adaptations, however we pay great attention to the integrity of the vehicle. Any clamping is carefully watched during installation so that damage is kept to a minimum, ensuring an aesthetically pleasing result and minimum cost to reinstate the vehicle when the adaptations are removed.

Q: Will the foot operated parking brake interfere with the brake and accelerator?

A: No, the hand operated parking brake is fitted to a separate pedal to the brake or accelerator pedal and is usually fitted so that when the handbrake is off it is close to the dash.

Q: Is the boot strap fitted at one length or can it be adjusted to suit me?

A: There is some adjustment in the length of the bootstrap during installation. If you have a preferred length, or position, please discuss the options with your installer before the installation takes place.

Q: Where can the sill protector be fitted?

A: It can be fitted to the drivers or passenger side sill it helps keep the sill damage free when entering and exiting the vehicle. It can also be fitted to the boot sill, it is a great addition when loading a scooter or wheelchair into the back to the car.


If you have any further questions please contact us on 0161 430 2151, or email info@jeffgosling.co.uk or via our social media sites